Shipping policy

Shipping policy — Orders are fulfilled via print-on-demand (typically 2–7 business days production time before shipping), and include estimated delivery times for UK and international orders.

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • We do not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

A recipient’s phone number is required to ensure smooth delivery.

PLEASE NOTE WE DO  NOT ACCEPT DELIVERIES TO PO BOXES 

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country
Note
If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.
For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery.

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John
    • Last name: Smith
    • Address 1: Packstation 104, 1234567890 (postal number)
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany
Note
Deliveries to a parcel locker are available only for orders being shipped to or within Germany. Deliveries to a parcel locker in another country are not supported at this time and will be returned to the sender.

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

  • Recipient’s full name
  • Recipient’s tax ID or national ID number
  • Recipient’s email address
  • Recipient’s phone number

The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

Note
Failure to provide this information may lead to delays in customs clearance, additional screening by Mexican customs, shipment destruction, or return to the sender.

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

Shipping to South Korea

If shipping to South Korea, it’s required to include the Personal Customs Clearance Code (PCCC) in the shipping address

Shipping to Venezuela

When shipping to Venezuela, it is required to include the RIF (Registro de Identificación Fiscal) number in the shipping address. The Venezuelan customs authority, SENIAT (Servicio Nacional Integrado de Administración Aduanera y Tributaria), enforces this requirement. 

In addition to the RIF number, the following details must be included on the shipping label:

  • Recipient’s full name
  • Complete address, including building name, street name or number, floor and apartment number, city or town, district, municipality, state, and postcode
  • Recipient’s landline or mobile phone number
  • Recipient’s email address